威廉·尤里斯（William Neeldis）
管理现代消防服务中的“缺失链接”是了解对一线主管进行现实和持续培训的必要性。指导一个全危险的基于风险的消防部门承担准备和个人责任。解决错误的火灾决策和解决行政问题需要集体努力。领导和管理技能在紧急呼吁做出合理选择之前，之中和之后至关重要。近年来，民选官员和纳税人已经期望组织能力更多。结果，消防训练将其重点从不受控制的火灾的唯一威胁到众多人造和自然紧急情况所带来的多种威胁。
一个领导者的核心特征是ability to listen and learn and to be a team player. On the fireground, information flow requires assessing the big picture based on the division/group supervisor’s status reports that provide situational awareness. In public meetings, information flow should respond to constructive feedback from citizens. In both situations, the fire service-related information should be carefully analyzed. The strategic goal is to comprehensively evaluate the necessary tasks prior to the response (e.g., preincident planning, company inspections, code enforcement, and public education). This can alter strategy and tactics at a rapidly expanding fire based on size-up observations of the structure (e.g., the lack of compartmentation in room design, an extended time for forcible entry), minimal staffing levels, court decisions affecting administrative policy, National Institute for Occupational Safety and Health investigative findings and major incident after-action reports, and even creating a new training program based on data collected from the National Fallen Firefighters Foundation and the United States Fire Administration on recent injury and illness statistics.
