消防部门访谈和信息真空

由曼迪乔治

It is easy to say that interview preparation is an overdone topic in fire service publications. There are dozens of Web sites and entire companies devoted to preparing a candidate for the highly selective and competitive firefighter trainee hiring process. Potential firefighters can sign up to be mentored, trained, and assessed in the interview process. Candidates don’t even have to leave the comfort of their own homes to learn how to dress, answer questions, and shake hands in a professional manner.

不答造的问题

尽管对这些资源的访问,为什么做candidates still sit across the table from an interview panel unable to answer basic questions such as: “What do you know about this fire department?” and “What do you know about this city?” The basic answers to these questions include the number of fire stations and the population of the city and are readily available in a quick online search. Nevertheless, candidates often answer the questions without any depth or breadth. Many give a one-word answer: “Nothing.”

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Marketing Your Fire Department

This occurs so frequently it has become necessary to examine whether the inability to answer these questions is the result of a lack of preparation on their part or a lack of public education on ours. Perhaps the candidates applying for a firefighter trainee or similar position don’t even know what the firefighters in a certain department do on a day-to-day basis. They don’t know their jobs will consist of fire suppression, lift assists, BLS and ALS medical calls, customer service calls, fire alarms, and child safety seat installations. They don’t know they will need to know how to pace a heart, render safe the airbags in a hybrid vehicle, and cook a grilled cheese sandwich for an 80-year-old widow within a 12-hour shift. All they know is they are excited to get hired and need a minimum educational requirement of a GED.

什么是游戏计划？

Sell the system.

Smoke detectors, residential sprinkler systems, aggressive city-wide inspection programs, and public education campaigns have done wonders for the safety of our citizens and resulted in fewer responses to significant structure fires by many departments over the past generation. Although lifesaving, physically demanding fire suppression tactics will always be at the forefront of our job duties, firefighters do many more things that applicants may not be aware of and that recruiters may not highlight in advertisements and information sessions. Some of the additional areas of responsibility include EMS services, customer service programs, internal program management, data entry, social media and Web site design, equipment repair and maintenance, public education, and policy creation, to name a few. The lack of education about these additional tasks and responsibilities may occur because some may think these aspects of the job are not “glamourous” or “heroic.” However, the very elements that may drive thrill-seekers away may attract a wider candidate pool with a more teamwork-oriented mindset. This mindset, when translated into action, not only gets things done in the fire service, but gets things done well. It is our responsibility to ensure that our firefighter trainee candidates can find out what we do to serve the public in our departments—whether it is considered stereotypically exciting or not.

为公众提供服务：为什么我们这样做

Who does everyone call if they don’t know who to call? The fire department! The fire service has a rich tradition of making a way where there is no way and treating the public with the highest level of respect while doing so. We do it because we have hearts for public service and, at least in our city, we strive to leave every situation better than we found it.

So what do firefighters love more than providing excellent customer service while getting paid to do it? We love a challenge. We love to find ways to make the impossible possible. To get a patient out of the car without cutting off the roof (if you’re not on the tech team). To get a patient out of the car by cutting off the roof faster than the other shift (if you’re on the tech team). To get a heart to beat again. To get the budget to balance. To get an eight-year-old with a broken leg to smile. To get Christmas presents to the family in need. To get a child safety seat installed without getting too sweaty.

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Customer Service: A View from the Other Side

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Service is not always glamorous or heroic. It can be messy and everyone involved can get grumpy at times. The firefighter trainee candidate should be able to find examples of the challenge of public service and the reward of a job well done on our media. It may be difficult to fully express, but it is a gift we receive from the public for our service. They will have to experience service themselves to truly understand, but our content can show them examples of our experiences.

对待他们正确：我们如何做到

Our department strives to provide responsive and caring service to the community on every call and interaction, regardless of its nature. We train our people, sworn and non-sworn, to be internally and externally customer service-oriented from their initial orientation sessions. Our firefighter recruits repeat our customer service mission statement every day during drill to reinforce the ideal.

当橡胶遇到道路时，它如何工作？我们的人们通过我们的消防局和我们的市政府设有榜样。这些例子和客户服务在实践中的期望与与船长和领域中的队伍的互动悄然出现出来，他们竭尽全力为公众及其工作人员提供服务。服务可以以修复晚餐或为患者做一些院子工作的形式发生，或者它可以以生病或有一些意想不到的财务麻烦的公司成员来实现船员的形式。消防员实习候选人应当看到一个部门的社区焦点和家庭环境，如果这是本组织使命的一部分。

Get It Done: Who Does It

有陈规定型的消防员：高大，雄性，胡子，能够用一只手臂拔出一座燃烧的建筑物，同时将一只雄小的少女留在脚上。为了执行救命救援的力量，坚韧和优先考虑的能力绝对是消防所必需的，但小胡子不是要求。188金博网网址多少

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Be a Different Firefighter: Accepting Diversity and Differences

今天大多数消防部门，而不是比他们所希望的多样化，正在努力破坏刻板印象。虽然我们可能能够单手中将孩子从建筑物中拉出，劳动节培训表明我们需要多个人来拯救成年人 - 特别是另一个消防员。我们可以成为孤独游侠的想法已经过时了：我们需要彼此，必须用作训练有素的团队。在一支球队中，我们允许我们的优势闪耀，我们都更好地保护了它。谁弥补了球队？来自不同教育背景的男性，女性，年轻，老，经验丰富，培训，来自不同的教育背景，以及不同的技术特色，以及消防和EMS培训的共同核心：消防局家庭的所有部分。团队的多样性使其更能应对各种不断变化的环境。消防员实习候选人应该知道他们可以成为消防部门的一部分，即使它们不适合传统的“消防员”模式，也会重视其独特的品质。

把它带回家：我们这样做

Every city or town has something unique about it. Perhaps there is a small-town, community feel with farmer’s markets and town hall meetings. Maybe there is a laid-back beach vibe or a high-speed, cosmopolitan, urban energy to the city. Even if the department provides award-winning medical care on a regular basis to the citizens of the community, Internet searches about the city and recruitment material for the job posting should highlight why a firefighter candidate would want to live and stay in the area. Restaurants, outdoor activities, housing options, art, festivals, history, parks, and social groups are only a few of the lifestyle categories that are important to people of every age looking to grow roots in a community. Public servants sacrifice in many areas of their lives for the communities they serve; take the time to show potential recruits that the city is a good fit and worthy of building a solid foundation for their own families.

很容易说,消防员实习假丝酵母tes should be able to answer the questions “What do you know about this fire department?” and “What do you know about this city?” However, if we don’t provide the content to answer the questions in our job postings, Web sites, or recruitment materials, the answers we receive in interviews will continue to be shallow or insufficient. The solution is to provide recruitment materials and content that sell the system, show how we serve the public, treat them right, and get it done, all while bringing it home. The prepared candidates who can answer the questions based on this information are the ones we want to progress through the process. They have been able to thoughtfully determine based on information we have provided, not on an informational vacuum, whether or not they would be a good fit. And we want people who believe they would be a good fit!