由Matt Love
我们都有这个东西,你知道的事情在我们的lives that we just can’t quite see making it through the day without. For me, a hot cup of coffee is that thing. I really can’t imagine being productive without it, and in my mind, the smell of coffee represents the essence of what’s right in the world. I will never forget those long shifts in the firehouse where we went through pots of coffee, or the mornings we came back from a job and the stories we shared over a cup. There is one thing I never expected to gain from this essential fuel, leadership perspectives from the marks of lessons learned through success and failure. I’ll call them “coffee stains.”
可访问性
A couple of years ago our family made the life-altering move from colorful Colorado to tropical Florida. Like many major life changes, this leap was packed with lessons, challenges, and rewards far greater than I could have anticipated. We miss many things about Colorado: the seasons changing, the beautiful snow, and for me, the absolute and complete accessibility of my required daily fuel–good coffee.
In Colorado, coffee takes on a different standing in one’s life than here in Florida. In Colorado, I could be in my favorite coffee shop and simply look down the street to see another coffee shop of the same brand. I am sure this is part of a marketing plan based on convenience and product demand, which resulted in an unmistakable and reliable level of accessibility. It is this accessibility that provided me, the avid coffee drinker, with comfort. I knew that wherever I was, my little cup of joy was near. They opened early, closed late, and I always knew what to expect. My fuel was accessible, and that accessibility provided me comfort.
在佛罗里达州，情况有些不同。不仅我最喜欢的咖啡位置不那么普遍，还需要一些搜索才能追踪。作为新土地上的外国人，这种缺乏可访问性造成了不适。我非常了解和依赖的可靠性是不存在的，这种缺席导致了一种不确定的，不可靠的感觉。
作为消防服务的负责人，可访问性对于建立高性能部门至关重要。团队发展的许多阶段，所有这些都需要时间，计划，策略和增长。在我们希望建立团队的这些阶段中，需要建模行动需要可访问性，这反过来又为我们的团队提供了可靠性和舒适性。
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当成员知道他们可以指望我们时，我们将在需要我们的时候就在那里，他们获得了自由的发展和发展。就像我最喜欢的咖啡特许经营权使我感到舒适的感觉一样，我们可以通过可访问性为团队提供同样的感觉。可访问性为我们的团队提供了一定程度的舒适性和可靠性，并且舒适度可能是解锁高性能的所需链接。
环境
Coffee has become more than a trend, and certainly more than a morning drink. Over the years coffee has evolved into an activity, and even an excuse, to socialize. Many times we hear the phrase, “Let’s grab a cup of coffee,” or “How about we discuss this over a cup?” I have worked through many tough challenges over a cup, or maybe a pot (depending on the challenge level.)
通常，作为一种关系手势，我在和某人见面时带一杯咖啡。在参加会议的路上，我穿过我最喜欢的咖啡馆，抓住两杯天堂。我遇到的那些手势总是受到欢迎。它经常有助于打破冰，并表现出我对他们的承诺以及我共同度过刻意而宝贵的时光的愿望。
尽管我需要进行一些调整，但由于我已经成为佛罗里达人，这个概念并没有改变。一两次出现了两杯新鲜的咖啡，并获得了与我所期望的不同面部表情，我意识到是时候提出一些问题了。除了“奶油或糖？”的习惯问题外，请找出答案。在佛罗里达州，必须澄清的关键决定因素是“冷还是冷？”
谁知道经典饮料的新元素将需要根据我的新环境进行更改？也许90º温度和100％的湿度应该告诉我，但我对这种替代现实视而不见。我为什么失明？为什么这对我如此震惊？我的环境发生了变化，我没有提出正确的问题来改变它。
As a leader, the answers don’t just end up on your doorstep. You have to get out there and find them. As your environment changes, you must have an open perspective to recognize change, and you must gather information to find out how to change with our environment.
Some of the best leaders are also the best listeners, but sometimes you must recognize when to stimulate the conversation. As a leader, this may mean engaging your members to discover the information you need to keep up with the pace of progress, especially if you’re no longer working around the firehouse. Environment is a paramount consideration in leadership, and it is always changing. Asking questions and actively searching for information, rather than hoping it falls in your lap, is a strategic way to get what you need to lead in an environment where things can be hot one minute and cold the next.
马修·爱has served as a fire chief of the Fort Meyers Beach (FL) Fire Department. since 2009, and has also served as a deputy fire chief of operations and division chief of training. He has worked for many emergency service agencies, including the city of Colorado Springs (CO) Fire Department. He earned the distinguished Chief Fire Officer Designation by the Center for Public Safety Excellence, and graduated from the United States Fire Administration’s National Fire Academy Executive Fire Officer Program. He holds a master of science degree in leadership with an emphasis in disaster preparedness and executive fire leadership, a bachelor of science degree in public safety and emergency management, holds an associate degree in fire science technology, and an associate degree in wildland fire science. He spent several years as an adjunct professor for the Colorado Community College system, teaching a variety of fire science courses. He also teaches courses in leadership, customer service, and firefighter safety throughout the nation. He speaks nationwide at various leadership events and has had the honor of being a reoccurring speaker for United States Air Force Academy Character and Leadership programs.
