Temecula, California, October 11, 2011- 摩根县，阿拉巴马州，紧急管理通讯区（MCEMCD）最近利用了来自紧急通信公司的Aurora®管理信息系统（MIS）解决方案Cassidian Communications., an EADS North America company, to correctly identify the source of a series of prank 9-1-1 calls.
The MCEMCD traced the falseemergencycalls to a Punkin Center volunteerfirefighterwho made the calls, together with an underage colleague, over the past few months. Each call falsely reported a fire ormedicalemergency within Morgan County. Several county fire departments and ambulance companies responded to the false calls. The last two prank calls were made on September 8, which is when an MCEMCD shift supervisor became suspicious.
“Our latest training on the recently installed MIS solution, Aurora, gave my staff the tools they needed to identify all the prank calls and lead the investigation to completion,” said Ryan Welty, Director, MCEMCD. “With additional assistance from the phone company, we were able to quickly determine the source of the false 9-1-1 calls and confirm who made them.”
In 2010, the MCEMCD fielded approximately 60,000 emergency calls and dispatched more than 140,000 incidents to first responders. Over 80 percent of emergency calls to MCEMCD are now placed using wireless devices, and the use of the Aurora solution makes it easier to locate wireless callers.
The Aurora solution is an advanced MIS solution designed to enhance the ability to gather, organize,
通过提高响应和整体管理，数据矿山和呼叫中心度量的报告。它还自动将相关的事件挂起¾¾Implify Inflify重建，组织，搜索和存档数据。Aurora解决方案建立了最先进的技术，可以随心所欲地与新媒体和数据源集成，例如文本和电子邮件，音频分析和视频触发器，因为它们迁移到下一代紧急呼叫中心。近实时事件网格和细节页面自动从呼叫中关联和显示相关事件。
“尽管紧急呼叫中心没有固体统计数据，但是紧急呼叫中心有多少恶作剧电话，必须知道任何恶作剧呼叫导致资源正在派遣，”Cassidian Communications，首席运营官Darrin J. Reilly说。“我们的极光解决方案在识别呼叫的位置播放了一个组成部分，这不仅有助于公共安全代表迅速逮捕这一个人，但为所有伪造紧急呼叫在犯下这项犯罪行为之前伪造紧急呼叫的人发出消息。”
MCEMCD has been a Cassidian Communications customer since 2003. The center currently is equipped with 10 call taking positions to field emergency and administrative calls, as well as to dispatch calls to first responders at the Decatur Police Department, Decatur Fire and Rescue, the Morgan County Rescue Squad, Trinity Police Department, Priceville Police Department, Decatur EMS and 22 volunteer fire departments.
关于Cassidian Communications.(www.CassidianCommunications.com)
As the largest and most trusted source of mission critical communications solutions, Cassidian
Communications, an EADS North America company, is leading the way in standards-based NG9-1-1 call center applications, notification solutions and services and P25 land mobile radio systems.
Headquartered in Temecula, California.
关于EADS North America(www.eadsnorthamerica.com)
EADS北美是航空航天航天全球领导者的北美经营，防御
and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.
