编辑的意见❘鲍比·霍尔顿（Bobby Halton）
他们说，使用视觉图像有很大的好处。作为消防员，就像运动员一样，我们在职业生涯的早期就被教导要通过我们的脑海中犯下事件，并想象或想象在事件的每一个关键时刻都会做什么。运动员在比赛前做到这一点：他们想象跑步路线，接球并得分。当消防员分配给喷嘴时，我们可能会想象拉线，沿着门沿着线扑灭，扑灭了火。作为工程师，司机或泵操作员，我们可能会想象发现我们的设备，连接到我们的源，向我们的各种线收取正确的压力，并密切监视无线电，以确保更改请求或火灾行为。
As we move through the system, we eventually get to a place that has a desk, a chair, a window, and sometimes even our name on the door. At this point, we are often required to come up with game plans for the units that were responsible for the field. Every captain, battalion chief, assistant chief, district chief, commander, and deputy chief has had the experience of being responsible for writing a policy or procedure. When we do this, we imagine the fire or the incident, and then we visualize what we would consider to be best practice locally within our systems for the execution of this particular event. In short, we run the fire or the incident through our heads and try to recall the things that caused us to make decisions that resulted in a positive outcome. We then try to capture those things as best practice. This is a fantastic way to create procedures—by looking at the calls that went right, not the ones that went wrong.
为了有效地制定这些政策，准则，标准操作程序（SOP）或今天的政治上正确的术语，我们了解我们现在想象的那个特定事件的各个方面，这一点非常重要。在这里想象的一词不是贬义词。这正是我们正在做的事情：我们正在想象一个事件，我们正在想象我们认为我们的人们应该做些什么来最好地减轻并有效地解决该事件。这是一件好事。It’s also important to remember the advice from Lieutenant Commander “Drama”: “If you don’t know what’s expected of your people and you don’t know what they’re going through, then you don’t know what you’re doing.”
是非常重要的,我们理解difference between work as imagined and work as done. And there is a difference. The reason it’s so important to talk about the difference between work as imagined and work as done is that every single event has unique aspects to it that drive the decision making. Every event has aspects that are unique or uniquely timed or uniquely positioned. Those unique aspects drive how we interpret that event and how we choose to react at that event.
理解这需要在工作的各个方面的经验。这就是为什么不应允许消防服务中的任何人，绝对没有人来构建政策或程序，这些政策或程序在实现我们被允许想象工作和创建政策的人之前，没有升级该系统的每个等级。他们必须知道游戏中拥有皮肤的感觉，以直接负责他们的决定的后果。
The preeminent American thinker of our time, Nassim Taleb, when speaking of academics, said, “Scholars who do not have skin in the game fail to get that,在学术界，学术界和现实世界之间没有区别，但在现实世界中，。”
It’s also important to note here that only those who have ascended through the system sequentially can understand when a deviation occurs at some level because of the perception or understanding of that firefighter in the fire at the time. We know that, despite our best efforts in constructing our best policy and procedures in the imagined world of SOPs, there often is a difference in the real world. For example, if a firefighter chooses to open the line at the door to gain control of the hallway prior to having knowledge of the location of the seat of the fire, a good officer knows that there is often ample justification for that activity. The same can be said of decisions made during search: Often, because of conditions, firefighters will search the most likely locations for a victim first vs. the traditional connection-to-the-wall, full-area search.
这种经历有助于我们再次引用“戏剧”，“好家伙”。一个好家伙会在决定决定是错误之前倾听决定背后的理由。您会发现，决定只是事后的错误，而不是游戏中有皮肤的人。一个好家伙会倾听，并试图理解为什么当时对消防员有意义，而不是立即假设他们在没有时知道结局。
What makes the fire service one of the greatest places in the world to work is that, since our very inception in 06 A.D., we have always owned our work. We cannot escape the risks involved in the decisions we make because we are right there on the scene when those decisions are made. It’s a little different when writing policy and procedure, but the best policies and procedures are written by those who are still responding, by those who will actually have to suffer the consequences of those policies and procedures. Imagination is great, performing the work is greater; that takes courage. To quote Taleb: “Courage is the only virtue that can’t be faked.”
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