By CRAIG PRUSANSKY
Technology has advanced the capabilities in emergency services dispatching. We have come a long way from having the box number being "tapped" out on a piece of ticker tape and a system of alarm bells in the firehouse. However, is there a point when the dispatching technology may be too advanced? When I was growing up, my father, who worked for IBM, told me about an axiom called the "IBM Pollyanna Principle," which stated, "Machines should work; people should think."1
Before I delve too far into this concept, let us first see where we came from and how we got here. In 1852, the first municipal fire alarm system was installed in Boston, Massachusetts.2
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