HOW TO RUIN A DISPATCHER
Despite the recent favorable television exposure for emergency dispatchers and telecommunicators, in many jurisdictions dispatchers still get slightly more managerial attention than the furniture—and, in some cases, slightly less! To make sure that you are doing the best you can for your dispatchers, who represent the public’s first line of defense and often your lifeline, here is a compilation of communications management nono’s. This is by no means a comprehensive collection of errors, but it’s a good place to start.
MANAGEMENT NO-NO'S
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