HANDLING PROBLEMS WOULD be much easier if they occurred one at a time and then left you with enough time to take care of one issue before the next one arises. Of course, this is not likely to be the case. Depending on various factors, such as the size of the department, the size of the community, and the types of services provided (EMS or special rescue, for example), you more than likely will be challenged to multitask and work on more than one issue at a time.
首先,你需要一个系统来评估the problems that arise. You will need to know the severity of the problem, its impact on your organization, and any time constraints you may have to propose the “fix.” Let’s assume that things will happen randomly and will not be convenient for your schedule. Prioritize so that your energies are used where they are most needed.
A few months ago, an old college buddy named Jim Grigsby (we are both old now!) contacted me. Through the magic of the Internet, he found me and wanted to reconnect. In our discussions, he told me that he had written a book on problem solving. It is titled Don’t Tick Off the Gaters! Managing Problems Before They Manage You. One part of the book talks about multiple problems. To use his analogy regarding “gators,” he says that when you are in the presence of multiple “gators,” you don’t always need to worry about the biggest one but the hungriest one. I take this to mean that you need to address the most pressing issue, not necessarily the one that requires the most work on your part.
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