So, my question to you is this: “What’s your culture?” Is it one of results, or is it one of relationships? To answer this question, you will have to ask yourself what is important to you. If you want my answer, it’s “Both.” You are the station officer! You set the tone! As an officer, it is your duty to leave individuals better than the way you found them. To do this, you must continually challenge them to become better and challenge yourself to do the same. It’s necessary for an officer’s success. You must provide the tools and knowledge for your crew to become a strength within your department. To do this, you must have the tools yourself. Do you? Or, are you ill prepared to lead? Being ill prepared, in fact, sometimes is the primary reason some officers become the Nice Officer: The officer never molded himself to be combat-ready.
The same holds true for the Results Officer. You may get the results you want out of your crew, but do they really respect you? The key to results is not only getting your crew to do what you want them to do but also getting them to do what you want them to do because they want to do it for you! For that to happen, they must know that you have their backs as an officer, and they must feel it. I have observed that people want to become better. They like to be challenged if they know they will improve because of that challenge.
Officers who want results in their subordinates’ performance and in a personal relationship need to honestly evaluate their intentions. Intentions will make or break an officer and the organization’s culture. This may come as a punch in the gut to some. If you act in a certain way because you feel threatened by the idea that one of your crew members may surpass you, you have the wrong intention. If you do a task to get the recognition, you have the wrong intention. Your intentions must remain pure.
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