茉莉·德姆斯（Jasmine Demers）
The results of a workplace评估recently completed for Tucson’s Public Safety Communications Department has caused concern among city leaders who are working to address “fundamental problems in the operation of the department.”
The department is responsible for dispatching 911 calls for police and fire departments.
The third-party review by Traaen & Associates LLC includes interviews with 108 employees and outlines a variety of workplace issues, including staffing levels, recruitment, training, employee morale, instances of harassment and lack of accountability.
There are currently 165 budgeted positioned within the department, but not all of them are filled, according to the city manager.
市长里贾纳·罗梅罗（Regina Romero）说：“本报告中包含的内容和指控根本是不可接受的。”
罗梅罗说：“首先，最重要的是，我们的911呼叫者和调度员是我们社区的紧急响应。”“他们是无名英雄，他们提供了我们的警察，消防员和护理人员需要成功的支持。如何处理这些呼叫可能是生与死之间的区别。他们的角色在我们为居民提供的紧急响应服务中绝对是关键。这就是为什么我读这份报告时如此担心的原因。”
2017年，该市决定巩固警察和消防人员，这一过渡被证明很困难，可能是该部门大部分功能障碍的原因。根据该报告，员工报告说，在一个屋顶下有两种非常不同的文化，“为图森警察局和图森消防局服务的人之间的固有竞争。”
Specifically, employees who were interviewed for the assessment reported a culture of “extreme fear.” The report said there were instances of alleged bias and marginalization against the LGBTQ community, inconsistent discipline and extreme attrition rates.
Knowing they needed to address the ongoing issues within the department, Jamie O’Leary, director of public safety communications, and City Manager Michael Ortega requested the report over the summer.
O’Leary说：“看到报告中提出的挑战我们并不感到惊讶。”“自从我在这里工作以来，我们一直在过去的11个月里度过了这些非常重要的问题，其中包括员工士气，人员配备以及对员工如何对待的看法。我们认真对待所有建议。”
While they agreed there are several workplace issues that need to be addressed, O’Leary and Ortega said many of the claims were “inaccurate or misleading.” For example, O’Leary said the comment about the LGBTQ community was made by a disgruntled employee who was being terminated for violating the department’s bullying policy. O’Leary also said the reporting of inconsistent discipline was inaccurate and didn’t show that, in most cases, the same person was being disciplined for multiple infractions.
“All inaccuracies aside, we know there are issues that we need to continue to address,” O’Leary said. “It’s never a bad thing to take a hard look at yourself and make your center better. And the public deserves full confidence, so that’s where we’re going to put our focus right now.”
Ortega说，与奥利里（O’Leary）一起，新工作队将包括图森警察和消防局长，以及工作人员和工会代表，以确保听到所有声音。他们将共同努力解决该部门的工作场所条件和文化，并提出有效的解决方案。
奥尔特加说，进度报告将在90天内完成。
该报告提供了14项建议，该建议将由工作队解决，其中包括要求每个部门经理在长期雇员的指导下工作12小时的班次，以作为接听者，调度员和主管，并完成了所有人的审计自2019年11月以来的纪律处分并设计了营销和招聘计划。奥利里（O’Leary）说，其中14个建议中有13个已经在进行中，但是工作队将有助于推动许多这样的行动。
“We save lives, we protect responders and we serve our community. That is our mission,” she said. “And after we achieve that mission, then we have to also recognize that employee happiness and employee satisfaction certainly makes their environment better. The most important thing that we can do is improve our work environment and hold our employees to high standards.”
Contact reporter Jasmine Demers atjdemers@tucson.com
在Twitter上：@jasmineademers
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