Our detailed examination of the FDNY's response to the World Trade Center attack on September 11 indicates that the Fire Department should focus its efforts to improve preparedness in the following key areas: operations, planning, and management, communications and technology, and family member support ….
Increase Operational Preparedness
We have seven recommendations for increasing operational preparedness, centered on establishing procedures and command and control structures that are flexible and can be quickly expanded in the event of major emergencies.
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