Tyco SimplexGrinnell, in the fire and life safety industry, is showing attendees at the NFPA Expo the increasing importance of eServices — the integrated suite of technology and service capabilities the company is leveraging to bring innovation and added value to end users, engineers and contractors.
公司的重点t NFPA on the transformative power of today’s connected Internet-based solutions is reflected in the theme for the Tyco SimplexGrinnell booth: ‘Connect through Innovation. Connect with Technology. Connect with eServices’.The booth showcases the full range of eServices capabilities, including the new Simplex 4007ES fire alarm panel for small and mid-sized applications and the highly advanced TrueAlert ES addressable notification. The booth also features an interactive, touchscreen presentation — delivered on a 70-inch display — that covers all aspects of eServices, including electronic inspection reporting, the online customer portal, and remote fire alarm system diagnostics.
“ Eservices正在推动我们的业务前进，并使我们能够将客户联系到更智能，更有效的方法来保护人和财产，并管理其生活安全环境，”战略与市场营销副总裁Dave Baer说。“ Tyco Simplexgrinnell很荣幸能够领导利用技术和创新来增强保护，解决客户挑战，降低生命周期成本并提供更多的总体价值。Eservices今天正在产生重大影响，其在我们的解决方案中的作用将在未来继续发展和发展。”
eServices Defined
At Tyco SimplexGrinnell, eServices includes electronic reporting that streamlines the life-safety system testing and inspection process and a customer portal providing secure, real-time access to system information, data management and customized reports. eServices also includes innovative solutions enabled by the advanced technology of Simplex ES fire alarm panels, such as addressable TrueAlert notification appliances that are easier to design and install and also offer revolutionary self-testing capabilities.
Another key component of eServices is TrueInsight, which provides remote diagnostics for Simplex ES fire alarm panels. TrueInsight Remote Service gives expert Tyco SimplexGrinnell technicians an electronic window into the status and operation of a customer’s fire alarm system. The technicians are automatically alerted to system issues and can identify upcoming maintenance needs, such as detectors that will soon need cleaning. For TrueInsight customers, Tyco SimplexGrinnell provides increased uptime, fewer business disruptions and a better customer experience that includes a 90% first-time fix rate.
