For Canada's hearing or speech impaired, calling 911 in an emergency hasn't been possible. Until now.
An enhancement to FDM Computer Aided Dispatch (CAD) now allows hearing or speech impaired persons to call 911 in an emergency and communicate by text message. The FDM enhancement enables a visual alert for emergency dispatchers indicating a call is coming from a hearing or speech impaired person. The alert signifies to the call-taker that the communication needs to continue via text.
The feature is the latest in a series of changes to emergency response required to improve the safety of hearing or speech impaired Canadians.
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