BY PAUL LUIZZI
The fire service is constantly being chall-enged to change the way it operates when spending taxpayers' money. In private industry, the focus on bottom-line performance and maximization of wealth for shareholders is imperative for its survival. Public agencies are being asked to show performance-based outcomes associated with tax dollars expended.
In the late 1970s, Dr. Aubrey C. Daniels introduced the concept of performance management, a technology (i.e., science imbedded in applications methods) for managing behavior and results, the two critical elements of performance. Performance management is used primarily in business; however, it can be used in any venue. Managing employee or system performance facilitates the effective delivery of strategic and operational goals. There is a clear and immediate correlation between using performance management programs and improved organizational results.
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