Photo byLee Cannon。
乔治·麦克尼尔（George McNeil）
是什么使消防部门？最近，我一直在考虑这个问题，因为我发现自己正在寻找一个可以带来我的经验和知识的新家，并且我可能已经为这个问题提出了一些好的答案。
消防部门（就像美国特种作战部队一样）被视为“最好的”。每个人都希望成为团队的一员，但只有少数人会得到机会。选择和资格过程是独特而严格的；候选人在所有方面进行测试，以确定其适合最佳选择之一。
However, I have seen on the news recently how certain “big city” fire departments have been relaxing their standards so that more people can join the team. Stories like these make me scratch my head and wonder. Relaxing standards just so lesser qualified people can be part of the team is detrimental to the success of our mission.
考虑到这一点，这里是“消防的八个真相”，是任何组织成功的关键。这八个真相摘自美国特种作战司令部的“特种作战部队的五个真相”。我还提供了我的朋友和同事，退休的海豹安迪·斯坦普夫（Andy Stumpf）的一些要点，我将在文章的结尾包括。
Truth #1:Humans are more important than hardware。People—not equipment—make the critical difference in the success of any organization. The right people, highly trained and working as a team, will accomplish the mission with the equipment available to them. On the other hand, the best equipment in the world cannot compensate for the lack of the right people.
Truth #2: Quality is better than quantity.A small number of people, carefully selected, well trained, and well led are preferable to large numbers of people, some of whom may not be up to the task. Mass hiring of large numbers of people in the hopes that you will get a handful to stick is the wrong way to approach the situation. You can expect a certain amount of attrition, but that can be easily mitigated.
Truth #3: Emergency response personnel cannot be mass produced。开发和培训消防员和紧急服务人员需要数年的时间才能达到完成某些困难且经常复杂的任务消防员每天处理所需的水平。需要在消防学院和专科学校进行严格的培训，以将有能力188博金宝体育1的应急人员完全融入消防站。不要为了将温暖的身体放在座椅上而加快这一过程。最终，这将证明对您组织的响应能力有害。
真相4：紧急情况发生后无法创建有能力的消防员。We talked about the amount of time that it takes to create competent, fully mission-capable firefighters in Truth #3. Too many times, firefighters are killed in the line of duty because we fail train for a job that can kill us. We need to stop being reactionary and train like our lives depend on it, because they do!
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真相5：大多数消防和紧急服务操188金博网网址多少作将需要非火/紧急医疗服务（EMS）援助。Operational effectiveness of fire companies and firefighters cannot be—and never has been—achieved without being enabled by our joint service partners. The support of the police department, victims’ advocates, dispatch, emergency managers are what make our operations run smoothly. Without these essential services backing us up, we would have a hard time doing our job.
(Author’s note：火/EMS的前五个真相可以用作蓝图，您可以在其上建立一个成功的组织。真相＃6-8是成功组织的关键，尤其是对于新晋升的领导者而言。完成此列表后，任何担任领导职务的人都可以适用于组织。）
真相6：封闭的心态将杀死一个组织。这适用于任何人，无论您是首席执行官还是高级男人。尽管您可能没有意识到自己可能会因为不愿看到它而牢固，但会发生这种情况，然后您将需要身体来填补座位。如果您担任领导职务，则必须开放新的和不同的想法的交流，并且必须使人们放松工作，以最小的监督来解决问题。不愿这样做将是有害的组织效率。
Truth #7: Managing isn’t leading.Managingan organization andleadingan organization are two completely different things. Anyone can manage an organization; some manage better than others, but anyone can do it. Leading an organization takes the ability to understand people, how they think, what motives them, and how to motivate them around a common mission. Not everyone has “it,” but everyone can develop it through training, education, and experience.
Truth #8:紧急服务负责人负责与所有资产的沟通和协调。This applies to anyone in a leadership role within fire/EMS. Bear in mind that leaders will have to pass up the chain of command—from operations personnel to command staff—a certain of amount communication. However, leadership can put out only so much information or their subordinates won’t know what to do with it all. Once you relinquish total control and let your personnel do the job for which they’ve been trained, you will be amazed at how successful they can be.
Once decisions are made—good or bad—you need to support your crews. They have access to information on the ground that you may not, and not supporting them will ultimately hurt you, them, and the entire organization.
乔治·麦克尼尔是科罗拉多州南部的医护人员，也是消防部门概念的创始人，是消防员和应急人员的培训和教育博客。他拥有十年的第一响应者经验，并且已经在消防员/医生到紧急情况经理的各个职位任职。他拥有哥伦比亚南部大学的消防科学学士学位，并拥有大峡谷大学的领导硕士学位。
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