TAKING FIRE SAFETY ON THE ROAD
利沃尼亚（MI）911模拟器
作者：托马斯·库尔斯基
“救援911”等节目的受欢迎程度以及美国911电话系统的覆盖范围增加，促使利沃尼亚（MI）Fire＆Rescue成员创建了一项计划，以展示儿童 - 尤其是4至12岁的儿童当他们打电话911时会期待什么。通常，孩子是涉及成人或其他孩子的事故或疾病的唯一见证人。在很小的时候就教育儿童如何访问911系统以及如何回答调度员要问的孩子将导致早期通知，回应和受害者待遇。
While having children memorize and recite the number is important for retention, proper use of the 911 system requires the callers/witnesses to think about what they see and to be prepared to answer some basic questions about the emergency. Role playing using a 911 simulator can guide callers through the process and increase their confidence through familiarity. A 911 simulator used by the Arvada (CO) Volunteer Fire Department was featured in the June 1993 issue of Fire Engineering. That simulator uses Ameritech`s MerlinTM Phone System. Since this system is not available in our area at this time, we had to come up with another method of developing and implementing an effective 911 simulator.
我们组建了一个团队来构建我们的911模拟器并建立了标准，以帮助我们确定系统的参数。我们认为重要的是要有各种可以用来提供连续性和多样性培训的脚本场景。我们还想要一种木结构，可以将“调用者”与“调度员”隔离开来，以便无法将目光接触用于任何人的优势。此外，该结构必须具有足够的便携性才能在短时间内进行设置和拆除，并易于从公用车卡车运送到学校。
Team members agreed on a drawing and submitted the plans in proposal form to Chief Ron Engle, who supported the project. Materials were purchased and construction began. We worked on the project in the evenings on our scheduled duty days.
成品分为三个部分，每个部分高六英尺高四英尺。这些部分由两英寸的两英寸木螺柱构成，覆盖着18英寸的胶合板。两个部分相互连接以形成一个八英尺的后壁，一个截面连接到模拟器正面的中间，将正面分为两个相等大小的部分。这条分隔墙的每一侧都有一个下拉架。使一侧看起来像一个调度中心，带有计算机码头和架子上的电话，墙上的城市图中的大部分地图。另一侧看起来像是普通的房屋，配有窗帘和“窗户”。
The window is a frame with a space behind it where we can slide in one of a number of emergency pictures. The emergencies vary in nature, and each has specific responses that the dispatcher will try to get out of the caller. (A high school art student from the Livonia Public Schools drew the pictures.)
A telephone is hooked into a telephone jack on each side of the simulator wall. The caller, after “looking out the window,” picks up the telephone and dials 911. The dispatcher (one of our real dispatchers) answers and asks the caller questions about the “emergency.” (Our local phone company service center provided a service representative who helped us hook up our simulator phones.)
We first used the simulator during our annual Fire Prevention Week open house, which drew nearly 3,500 people. The simulator was an immediate hit, with children asking for repeat turns to “call in” different emergencies. The unit held up well and received praise from users as well as parents.
We plan on taking the simulator to area schools and libraries. Teaching people what number to call, when to call, and what information to give the dispatcher could mean the difference between life and death. n
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The 911 simulator teaches children what number to call, when to call, and what information to give the dispatcher in an emergency. It is used during open houses and at area schools and libraries. (Photos by author.)
THOMAS E. KIURSKI, a 15-year veteran of the fire service, is a firefighter and director of fire safety education for Livonia (MI) Fire & Rescue. He has an A.S. in fire science, a B.S. in fire and safety engineering technology, and an MPA.
