With phrases such as interoperability and data-sharing mentioned daily within public safety organizations, when is it justified to operate different dispatch systems for different incident types? Should one system be generic enough for law enforcement, fire, and EMS?
To bridge the communication gap among public safety organizations, many counties and cities have opted for a universal solution to all public safety dispatch, reasoning that one system equals interoperability. This approach may work well for some communities, but with vast differences in dispatch and response protocols, a universal system for all first responders could be a jack-of-all-trades or master of none. And what about training? Are dispatchers properly trained to provide quality assistance for all response types? That’s a tall order for a dispatcher.
Dispatch takes on many forms, from one person with a two-way radio system to complex centralized operations with automated solutions. Different emergencies require different priorities and protocols. In an emergency that requires a law enforcement response, access to regional, state, or National Crime Information Center databases is important. In the event of a fire, access to hydrant location and occupancy preplans is crucial, while an EMS incident requires additional training and certifications in emergency medical procedures.
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