OPEN Incorporated, makers of the SafetyPAD® suite of technology products for Emergency Medical Services, continues to provide critical tools to assist D.C. Fire & EMS’ Street Calls program. The program has been in place since 2008 and this year alone, D.C. Fire & EMS has reduced the most chronic users of the 911 system calls by over 48 percent.
D.C. Fire & EMS implementation of the Street Calls program was a response to an EMS Task Force recommendation to develop an outreach program for patients with chronic needs in order to reduce misuse of 911 EMS and transport delays. Field providers often refer to these chronic patients as ‘frequent flyers.’
SafetyPAD’s electronic patient care reporting (ePCR) provides D.C. Fire & EMS with real-time statistical analysis and unique tools to identify those individuals who utilize 911 EMS transport services the most. The department can then proactively make sure they are connected with appropriate preventive care and other services, thus ensuring their resources are used most optimally in support of the public.
“华盛顿Fire＆Ems利用Safetypad的企业代理，它是一种功能强大的工具，其中包括一个自动化的警报系统，可以轻松地接触这些常见的呼叫者，从而面临挑战。” Safetypad的首席运营官Scott Streicher说。“华盛顿当其中一个呼叫者提供服务时，Fire＆EMS的外展团队成员立即收到一封电子邮件给他们的智能手机，提供关键信息，例如最后已知地址或医院运送到他们已被运输的地方。”
在收到Safetypad警报后，街头电话人员能够访问这些最常见的911呼叫者，以查看他们是否可以在再次致电之前帮助他们。D.C. Fire＆EMS街头呼叫会员采访这些患者，确定他们的挣扎，并经常有时会帮助他们制定最适合其需求的各种公共援助计划。
SafetyPAD helps D.C. Fire & EMS bridge the gap between patients and resources in real-time. Technology has continued to give critical tools to the D.C. Street Calls EMS providers, Social Services and D.C. Fire & EMS staff to reach these people; they continue to make serious headway year over year.
有关SafetyPad的企业代理的更多信息可在http://www.safetypad.com/enterprise/index.html.
