Cassidian Communications, an EADS North America company, is pleased to recognize Junior Lolly from Liberty County, Fla., 9-1-1 Communications Center, as the Cassidian Communications Dispatcher of the Month.
“One of the reasons Liberty County 9-1-1 is unique is the fact that its lead call taker has been on the job since 1980 and has been blind since the age of 12. Today, Lolly processes more than 300 emergency and administrative calls a day, which is more than three times the amount he processed in his earlier days at the center.” said Brandon Hoquist, product line manager, Cassidian Communications.
随着技术进步进入9-1-1中心，随着引入其他程序和监视器的介绍，Lolly的工作变得更加复杂。如今，Lolly使用了设计的新技术来帮助视力障碍。
“He never sends a responder to the wrong place and can tell someone where to turn by landmarks,” said Stephen Ford, 9-1-1 coordinator, Liberty County 9-1-1 Communications Center. “He has only asked me where an address is located three or four times since I have worked with him. He does a better job than any sighted call takers I know.”
A renowned professional, Lolly says that no single call stands out among the thousands he has taken–from natural disasters such as hurricanes, tornadoes and lightening storms, to emergencies related to house fires, grave injuries and serious accidents.
“I’m not in this for the money,” Lolly states. “This is not a job where you get rich. I do it to help people and to be there for the community. It’s a calling. It’s a desire I was born with.”
Liberty County 9-1-1中心最近完成了对Sentinel®Patriot®呼叫处理解决方案的最新版本的测试，第3.2版。Sentinel Patriot 3.2解决方案旨在支持多达100个呼叫职位，旨在处理每年多达200万个呼叫，具有容错的距离，没有单一的失败点，可扩展，冗余，远程可生存的系统具有超高的可靠性。此功能丰富的解决方案为诸如Liberty County之类的呼叫中心提供了通往下一代9-1-1（NG9-1-1）服务的清晰途径，因为它们可以在整个行业中获得。
Hoquist继续说道,“Cassidian公司mmunications recognizes usability as one of the utmost needs for accurate and efficient operations in the call center and is a key differentiator when comparing our products to those of other solution providers.”
Liberty County 9-1-1 has been a Cassidian Communications customer since 2005 and currently is operating the latest Sentinel Patriot solution on its three call taking positions. The 9-1-1 center is responsible for taking emergency and administrative calls for services from the approximately 8,000 county residents. The center also is responsible for dispatching calls for all law enforcement, emergency medical services and fire response for the county.
The Sentinel Patriot solution supports single- and multiple-site 9-1-1 centers as well as geographically diverse, centralized and hosted solutions. The solution is NENA-compliant and is an IETF standards-based IP-centric call management suite designed to handle all calls seamlessly from a single switch.
Cassidian Communications continues to serve clients ranging from public safety operations to Fortune 1000 corporations to federal agencies. Collectively, the company has more than 40 years of experience deploying 9-1-1 call processing solutions, notification solutions and first responder digital trunked radio networks.
